FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page. We’ve compiled answers to the most common questions to help you understand our process and policies. If you need further assistance, feel free to reach out to info@siobhandenham.com.
What makes your leather goods unique?
Each of our products are either created in one-of-one drops or are made to order, in the studio by Siobhan Denham.
Do you accept returns or exchanges?
Due to the made-to-order nature of our products, all sales are final. We do not accept returns or exchanges, so please double-check your order details before placing your order.
Can I cancel or change my order after placing it?
No cancelations or changes may be made to orders.
How long will it take to receive my order?
Items that are made and released in a date specific drop are ready to ship. Orders leave the studio Mondays and Fridays. For made to order, our typical production time is 2–3 weeks, depending on order volume. Shipping time will vary based on your location, and tracking information will be provided once your item ships.
Do you offer customizations?
Some substitutions and requests may be made but generally we do not take custom orders.
How should I care for my leather goods?
Leather is a natural material that benefits from proper care. Keep your item dry, avoid prolonged sun exposure, and apply a quality leather conditioner every few months to maintain suppleness.
How can I contact you with additional questions?
You can reach out by email at info@siobhandenham.com. We’ll get back to you as soon as possible—usually within 1–2 business days.
Thank you for supporting handmade craftsmanship and shopping small!